Managed LAN/WAN, Infrastructure as a Service (IaaS)

Allow us to manage your core business devices and services that tie your company together, connecting you to the world, so you can focus on your business. We can fully manage your network and services or simply augment your IT department. We will design a services package that meet and exceed your expectations.

Help Desk for Voice and Data Network

This service will provide help desk services to your Environment through the use of our industry leading monitoring and management services along with our technical expertise residing in our contact center environment.

The following are key deliverables to ensure maximum impact to your current users through our help desk

• Full level I and II troubleshooting and triage for alerts and user mediation (password resets, connectivity issues, application configuration, etc.)

• Escalations to outside providers as required*

• Crisis resolution

• Help desk support via toll-free telephone number and/or E-Mail

• Chat with remote control

• 24 hours/day x 7 days/week x 365 days/year coverage

• Unlimited Moves, adds, and Changes

*Additional LOA's (Letter of Agency) will need to be provided so that escalation and management of Carrier identified issues can be provided.

Voice and Data Network Infrastructure Monitoring & Management

This product will service your network infrastructure environment through the use of our industry leading monitoring and management services along with our technical expertise residing in our contact center environment.

The following are key deliverables to ensure maximum impact to your current network environment:

• 24X7 voice gateway, router, switch and network asset monitoring

• Device availability

• Response time

• Port monitoring

• Voice and Data Device management including Firewalls

• Escalation and Management of Service Provider Issues

Server Monitoring and Management (Cisco and Microsoft)

The following are key deliverables to ensure maximum impact to your current server environment:

24X7 server monitoring Alert, performance and availability services
Availability management as it relates to platform and OS level applications
Patching via Microsoft WSUS strategy
Patching via Cisco and Windows updates strategies including version control of software through updates and changes
Hardware and software asset inventory
Environmental level reporting for overall health and key indicators for review and analysis
Active directory management and account administration
Managed antivirus (server based)
Escalation and Management of Service Provider Issues

Secure Online Backup

Capitalizing on automation and state-of-the-art technology, Secure Online Backup provides your business data protection that you can truly rely on. The solution provides key protections for your business while reducing resource reliance and cost for customary management and during auditing events.

Patented Delta Pro® 'block-level' technology reduces backup storage footprint and backup windows.
Point-and-click data restoration of files completed in just minutes.
De-duplication further reduces backup storage by excluding duplicate data.
Once setup is complete, backups occur automatically at pre-designated times.
Results are automatically emailed to a designated individual.
Eliminates manual process and cost of off-site tape.
Reporting services provide current and historical backup information via the web.
Six levels of encryption, including 256 AES, provide for custom security settings.
Data is encrypted at your location with unique password upon backup initiation.
Data travels through encrypted tunnel and resides in a Tier 4 data center.
Data is stored in an encrypted state where only your unique password can trigger restoration.
Compliant for Healthcare Insurance Portability and Accountability Act (HIPAA), Sarbanes Oxley Act (SOX), Gramm Leach Bliley Act (GLBA), SEC Rules17a-3 and 17-a-4, FFIEC Information Technology Guidelines, & FDIC Information Technology Examinations, Federal Rules of Civil Procedure (FRCP)

Server on Demand, IaaS

Create a public facing or private network in the cloud using our platform to create and manage your server infrastructure and virtual environments.

Optimizes infrastructure utilization
Rapidly delivers computer resources and applications to meet end-user demands
Dynamically scales computing resources based on current demand load
Provides the highest level of security for proprietary and mission critical applications
Supports multiple virtualization technologies
Leverages existing software templates such as VMWare images, .msi and TPM packages